Terms of Service

1. Agreement to Terms

By accessing and using Firefly Journey's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Definitions

In these Terms of Service:

• "Company" (referred to as "we," "us," or "our") refers to Firefly Journey
• "Service" refers to the website, mobile applications, and all related services provided by Firefly Journey
• "User" or "Customer" refers to any individual or entity using our services
• "Content" refers to all text, images, videos, and other materials on our platform

3. Use License

Permission is granted to temporarily access and use our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• Modify or copy the materials
• Use the materials for any commercial purpose or for any public display
• Attempt to reverse engineer any software contained on our website
• Remove any copyright or other proprietary notations from the materials

4. Account Registration and Security

Account Creation

To access certain features of our service, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept all risks of unauthorized access to your account

Account Termination

We reserve the right to terminate accounts that violate these terms or engage in fraudulent activity.

5. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• We do not warrant that product descriptions are accurate, complete, or error-free
• Colors shown may vary due to monitor settings
• We reserve the right to correct errors and update information
• Prices are subject to change without notice

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

6. Orders and Payment

Order Acceptance

Your order is an offer to buy products from us. We reserve the right to:

• Accept or decline your order for any reason
• Verify your identity and payment information
• Limit quantities purchased
• Cancel orders that appear fraudulent

Payment Terms

Payment is due at the time of order. We accept major credit cards, debit cards, and other payment methods as displayed during checkout. You warrant that:

• You have the legal right to use the payment method
• The information you provide is true and accurate
• You will pay all charges incurred

Pricing Errors

If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel orders placed for products listed at the incorrect price.

7. Shipping and Delivery

Delivery Areas

We currently deliver to addresses within the United Kingdom. Delivery times are estimates and not guaranteed.

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the carrier.

Delivery Attempts

If delivery cannot be completed due to information you provided or factors within your control, additional fees may apply for redelivery.

8. Returns and Refunds

Return Policy

You may return most items within 30 days of delivery for a full refund, provided:

• Items are in original condition and packaging
• Items have not been used or damaged
• Original receipt or proof of purchase is provided
• Return shipping is completed within the return window

Non-Returnable Items

Certain items cannot be returned for health and safety reasons, including:

• Personal care products
• Perishable goods
• Custom or personalized items
• Digital downloads

Refund Processing

Refunds will be processed within 24 hours of receiving your returned item using the same payment method used for the original purchase.

9. Warranties and Disclaimers

Product Warranties

Products may be covered by manufacturer warranties. We are not responsible for warranty claims but will assist in facilitating warranty service when possible.

Service Disclaimer

Our service is provided "as is" without any representations or warranties. We disclaim all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.

10. Limitation of Liability

In no event shall Firefly Journey be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for any direct damages shall not exceed the amount you paid for the product or service that is the subject of the claim.

11. User Content and Conduct

User Reviews

You may submit reviews and comments about products. By submitting content, you grant us a non-exclusive, royalty-free right to use, modify, and display such content.

Prohibited Conduct

You agree not to:

• Use the service for illegal purposes
• Post false or misleading reviews
• Harass or abuse other users or our staff
• Attempt to circumvent security measures
• Use automated systems to access our service

12. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Firefly Journey or its content suppliers and is protected by UK and international copyright laws.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

14. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service constitutes acceptance of the modified terms.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

Questions about the Terms of Service should be sent to us at:

18. Entire Agreement

These Terms of Service, along with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Firefly Journey regarding the use of our service.